§ 33-10. Adjustments of water and/or sewer charges and fees.

The City may establish policies and procedures for adjusting charges and/or fees on a Customer's Account that occurred or may occur as a result of errors, omissions, unusual usage or other extraordinary circumstances.

(a)

The City may make an adjustment to the amount billed and may recover, credit or refund the difference between the original billing and the corrected billing, when an error, omission, usage discrepancy or other extraordinary circumstance has occurred. Such adjustment will rely on any relevant and credible data, including historical usage data, to determine if an error, omission, usage discrepancy or extraordinary circumstance has occurred and to calculate the applicable adjustment.

(b)

A Customer who disputes the accuracy of a water and/or sewer charge on a closed Customer Account must present a written complaint or request for adjustment to the City no later than sixty (60) days after the final bill has been issued.

(Ord. No. 3003, § 1(Exh. A), 9-27-16)