§ 33-7. Notification to water and sewer customers.

(a)

All notices regarding any matter pertaining to the use of the City water and/or sewer services shall be sent to the Customer's service address unless an alternate mailing address has been provided to and is on file with the City. Alternate mailing addresses may be provided when the Customer makes the request to have the service turned on and should include the Customer's email address for the delivery of billing and other pertinent notifications. To ensure proper delivery of bills and notices, the Customer must report all changes of address and all errors in billing or mailing information to the City within ten (10) business days.

(b)

All Customers shall be notified at least annually, in conjunction with a regular bill, of the sewer user charge rate associated with wastewater flow. The flow rates are based upon the Customer's water usage as billed each January, February and March as calculated in Section 33-173. This is the winter use average. Once the Customer is presented a bill with the annually adjusted sewer charge, the Customer has ninety (90) days to file an appeal with the City for reconsideration of the calculated winter use average, as defined in the City's administrative procedures.

(Ord. No. 3003, § 1(Exh. A), 9-27-16)